Terms of Service

1. Agreement to Terms

By accessing and using SimplifyOps Co's website and services (simplifyopsco.com), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not access or use our website or services.

2. Service Description

SimplifyOps Co provides AI-powered receptionist services designed for medical spas and healthcare facilities. Our services include:

• Automated appointment booking and scheduling
• Intelligent customer communication and follow-ups
• Practice management tools and workflow optimization
• Integration with existing healthcare systems

3. User Accounts

When creating an account, you agree to:

• Provide accurate, complete, and current information about yourself
• Be at least 18 years of age or have parental consent
• Maintain the confidentiality of your login credentials
• Promptly notify us of any unauthorized access or use of your account
• Be responsible for all activities under your account

SimplifyOps Co reserves the right to suspend or terminate your account if we determine you have violated these terms or engaged in prohibited conduct.

4. Acceptable Use

You agree not to use our services for any unlawful or prohibited purposes, including but not limited to:

• Engaging in illegal conduct or violating any laws
• Infringing upon intellectual property rights
• Distributing malware, viruses, or harmful software components
• Attempting unauthorized access to our systems
• Collecting personal data without consent or proper authorization
• Harassing, threatening, or abusing other users

You must comply with all applicable regulations, including HIPAA (Health Insurance Portability and Accountability Act) and GDPR (General Data Protection Regulation).

5. Subscription and Payments

Our services are provided on a subscription basis with flexible billing options:

• Subscriptions are billed monthly or annually in advance
• Subscriptions automatically renew at the end of each billing period unless cancelled
• Prices may change with at least 30 days' prior written notice
• Failed payment attempts may result in account suspension until payment is received

6. Free Trial

If you have been provided with a free trial period, your trial will automatically convert to a paid subscription at the end of the trial period unless you cancel before the conversion date. You will be charged the applicable subscription fee according to your selected plan.

7. Cancellation and Refunds

You may cancel your subscription at any time. For specific information about cancellation procedures, refund eligibility, and refund timelines, please refer to our separate Refund and Cancellation Policy.

8. Intellectual Property

SimplifyOps Co retains all ownership rights to the service, including all content, functionality, software, code, and designs. All intellectual property related to our services is protected by applicable laws.

You retain ownership of any content you submit to our services. However, you grant SimplifyOps Co a worldwide, royalty-free license to use, reproduce, modify, and distribute your submitted content solely for the purpose of providing and improving our services.

9. Data Protection and Privacy

You are responsible for ensuring that you have proper consent from patients and customers before submitting their personal health information to our services. You must comply with all applicable data protection laws, including HIPAA and GDPR.

SimplifyOps Co implements reasonable security measures to protect data processed through our services. However, we do not guarantee absolute security of all data. You are responsible for evaluating whether our security measures are appropriate for your data protection needs.

For detailed information about how we collect, use, and protect your data, please review our Privacy Policy.

10. Service Availability

SimplifyOps Co strives to maintain service availability and targets 99.9% uptime. However, we do not guarantee uninterrupted or error-free service. Scheduled maintenance and unforeseen circumstances may temporarily affect availability.

We are not liable for any damages or losses resulting from service interruptions or unavailability.

11. Service Modifications

SimplifyOps Co may modify, suspend, or discontinue any features or services at any time. We will provide reasonable notice of significant changes that negatively impact service functionality. Continued use of our services following such modifications constitutes your acceptance of the changes.

12. Disclaimers

Our services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, express or implied. SimplifyOps Co disclaims all warranties, including:

• Warranty of merchantability
• Warranty of fitness for a particular purpose
• Warranty of non-infringement
• Warranty of title

SimplifyOps Co does not provide medical advice. Our AI receptionist service is designed to handle administrative tasks only and should not be relied upon for medical guidance, diagnosis, or treatment.

SimplifyOps Co is not responsible for third-party services, integrations, or content that may be accessed through our platform.

13. Limitation of Liability

To the maximum extent permitted by law, SimplifyOps Co's total liability for any claims arising from or relating to these Terms or our services shall be limited to the total amount paid by you to SimplifyOps Co in the 12 months preceding the claim.

In no event shall SimplifyOps Co be liable for indirect, incidental, special, consequential, or punitive damages, even if we have been advised of the possibility of such damages.

14. Indemnification

You agree to defend, indemnify, and hold harmless SimplifyOps Co and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from or relating to your use of our services, your violation of these Terms, or any violation of applicable laws.

15. Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of Bulgaria, without regard to its conflict of law principles.

Any disputes arising from these Terms or our services shall be resolved through binding arbitration. The arbitration shall take place in Sofia, Bulgaria, conducted in English, and administered by a neutral arbitrator.

You agree to waive any right to pursue disputes as a class action. All disputes must be brought in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

16. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms of Service, along with our Privacy Policy and Refund and Cancellation Policy, constitute the entire agreement between you and SimplifyOps Co and supersede all prior negotiations, representations, and agreements.

17. Contact Information

If you have questions about these Terms of Service, please contact us: